Declaration of accessibility of the website

PKP Polskie Linie Kolejowe S.A. undertakes to ensure the availability of the website in accordance with the Act of 4 April 2019 on the digital availability of websites and mobile applications of public entities. The accessibility statement applies to the website .

Date of publication of the website: 2019-10-24.

Date of the last major update: 2019-10-24.

Status in terms of compliance with the Act

The website complies with the Act on the digital availability of websites and mobile applications of public entities, excluding the incompatibilities listed below:

  • part of the mechanism of the form Report a fault - an element used to indicate the location of a rail-road level crossing on the map.

Due to the above, the Website Administrator allows an alternative form of reporting a fault:

In case of danger to life and health in the railway area, immediately call the emergency number 112.

If you want to submit a notice of a fault in the railroad crossing or the so-called "wild crossing", please send an e-mail to the address The message should include: the location of the crossing / wild passage (it can be a rail-road level crossing number from the yellow sticker placed on the inside of the drive of the rail-road level crossing gate or Saint Andrew's cross), type of fault and the date and time of its identification. You can also enter a contact telephone number.

This statement was made on: 2021-03-24.

The declaration was drawn up on the basis of a self-assessment carried out by the public entity.

Detailed information about the website

Compatibility with tools has been designed to be compatible with the latest versions of the following screen readers:

  • Jaws
  • NVDA
  • VoiceOver

The site is also compatible with:

  • basic operating system screen magnifier
  • speech recognition software such as Dragon Naturally Speaking
  • operating system speech packet


Navigation on the site was based on generally recognized and used principles.

You can navigate the site using the mouse or keyboard.

Some additional functionalities on individual subpages can be used only with the mouse.

  • subpage for reporting a fault on a railroad crossing - location selection option.

The Appearance 

The website is fully responsive and equipped with mechanisms to facilitate viewing of content by the visually impaired. You can:

  • enlarge the view of the page and letters using the key combination Ctrl and the + sign
  • zoom out of the page and letters view using the key combination Ctrl and – sign
  • restore the page to its original size using the key combination Ctrl and the number 0.
  • change page contrast using the button in the top bar of the website.

We tried to ensure that all elements of the website had the right contrast.

The website does not contain keyboard shortcuts that could conflict with assistance programs or the user's system or programs.

Feedback and contact details

In case of problems with the availability of the website, please contact us via the contact us at In the same way, you can submit requests for access to information that is not available, request access to information in an alternative form, and complain about a lack of availability.

The contact method referred to above, is subject to provisions of the „Information for persons sending correspondence via email”


The request should contain the data of the person submitting the request, indication of the subpage to which it relates (URL address and method of contact. If the requester reports the need to receive information in an alternative form, they should also specify the form of this information.

The entity should process the request immediately and no later than within 7 days. If it is not possible to meet this deadline, the public entity shall immediately inform when it will be possible to execute the request, and this deadline may not be longer than 2 months. If accessibility cannot be ensured, the public entity may propose an alternative way of accessing the information.

In case of the entity refusing to comply with a request to ensure availability or alternative access to information, a complaint may be lodged against such action.

After all options have been exhausted, you can also send a complaint to the Ombudsman.

Architectural accessibility

PKP Polskie Linie Kolejowe S.A. Centrala, 74 Targowa Street, 03-734 Warsaw.

The building is entered in the Register of Historical Monuments, therefore the possibility of changes increasing accessibility to the building for wheelchair users in the building’s architecture is limited.

  1. The building has two open entrances for employees and guests from Targowa Street and from Wileńska Street. There are stairs leading to both entrances. There are no driveways or platforms
    for wheelchairs at the stairs.
  2. There are no parking spaces for the disabled in the immediate vicinity of the building.
  3. Reception desks are located on the right from the entrances from ul. Targowa and from
    ul. Wileńska. Further passage is secured by gates which can be passed by a person in a wheelchair.
  4. There is a corridor at the reception desks and access to the lifts for people in wheelchairs. From the lifts, people in wheelchairs have direct access to the office floors in segments marked A, B, D and E. Due to the shift between floors of segment C and floors of segments designated as A, B, D and E, access to office floors of segment C directly from the lifts is difficult due to stairs.
  5. There are no disabled accessible restrooms in the building.
  6. After having informed the building’s security, people may enter the building and all its accessible premises with a seeing eye dog and a guide dog.
  7. There are no induction loops in the building.
  8. There are no Braille markings in the building, nor are there any contrasting or augmented printings for the blind and visually impaired.
  9. It is not possible to use a Polish sign language interpreter at the reception desk or elsewhere
    in the building.

At the same time, we inform that PKP Polskie Linie Kolejowe S.A. is currently analysing the possibilities of improving the accessibility of the building in the areas not subject to restrictions due to the historic building status, entered in the register of historic monuments.  

Mobile applications

PKP Polskie Linie Kolejowe S.A. provides the following mobile applications:

The „Bezpieczny Przejazd” app - Android version

The „Bezpieczny Przejazd” app - iOS version

- The „Bezpieczny Przejazd VR” app – Android version

- The „Bezpieczny Przejazd VR” app – iOS version

The „Bezpieczny Przejazd - Wyzwanie” app - Android version

The „Bezpieczny Przejazd - Wyzwanie” app - iOS version

The „Bezpieczny Przejazd - Wyzwanie” app - Windows version